Frequently Asked Questions

Sign Up

1. Signing up

2. Settings

3. Schools and classes

4. Profile

5. Photos

6. Mailbox

7. Forum

1. Signing up

Q: What if the email with activation link has not arrived?

First check the Spam folder in your email account. If it is not there, start the registration process again. Make sure the email you give us is correct. If you experience issues please send us an email at support@schooly.co.uk.

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Q: My activation link does not work. What to do?

Your activation link is valid for 24 hours. After that time you have to repeat the registration process again.

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Q: What to do if I forgot my password?

Simply click on the link below your login details and request your password to be reset. We will instantly send you a new password to the email address you specified during registration.

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2. Settings

Q: How can I change my profile settings?

Click on the link saying “Profile Settings” in the right top corner of the screen. You will be able to change the data you provided during registration process as well as more advanced options like notification preferences or your privacy settings.

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Q: Can I be notified when my friends join new schools, classes or become friends with other people?

Yes. Go to your profile settings and click on the tab “Preferences”. You can then setup the actions that will appear on your dashboard and define when you want to receive emails.

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Q: I want only my friends and school friends to view my photos. What should I do?

You need to change your privacy settings. Go to your profile settings and click on the tab “Privacy”. You can then define who can see what in your profile. You can choose one of the predefined options or customise everything according to your preferences, for example, your photo gallery should only be visible to your schoolmates, classmates and friends.

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Q: I want everyone to be able to find me using “Search” option. How to do it?

You need to change your privacy settings. Go to your profile settings and click on the tab “Privacy”. The first option called “Profile visibility in search results” should be changed to “Everyone”.

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Q: Can I change my password or email address?

Yes. Go to your profile settings and click on the tab “Advanced”. There you can change your password, email address and even remove your account.

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3. Schools and classes

Q: How can I join a school?

First you need to find the school you want to join. Choose “Schools” in the main menu and drill down until you find the school in your town/city. Alternatively type the name (or part of it) in the “Search” option. Click on your school name and you will be given an option to join this school as a student or as a teacher.

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Q: How can I join a class in my school?

Once your school is displayed you can also display all classes in this school. If you can find your class simply choose an option to join the class as a student or as a teacher.
If your class is not there yet, you can create it using button “Add Class”. Specify the class name and the year when you started and ended. If you create a new class you will automatically be given moderator’s rights.

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Q: I created some class by accident. Can I remove it?

Yes, but only if nobody else has joined this class yet. Simply display the class and choose the option “Remove class” from the left panel.

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Q: I can’t find my school. Can I add it?

Yes. Choose “Schools” from the main menu and click button “Request new school”. You will be asked to fill in a little form with basic details about the new school. We may need to call you to verify if the school really exists or existed. Although we strive to make this process very quick it may take up to 3 working days to add a new school.

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Q: Why do you have to verify if the school really exists or existed?

We believe it is in everyone’s best interest to keep the data about schools accurate and to only allow legitimate schools to be in our records.

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Q: I am running a school of foreign languages. Can I add it to Schooly?

Yes. If you represent any legitimate school, no matter if it is a school of foreign languages, driving, cooking, etc. we will be pleased to add it.

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Q: I have seen schools placing information about their events and news. How can I do it?

To inform others about your school’s events you need to become a supervisor of this school.

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Q: Who is a supervisor? Are there any additional rights associated with it?

Supervisor status allows you to maintain your school’s profile. This is the easiest way to inform others about your school’s life and events at any time and completely free of charge. All events will be visible for everyone who joined your school. As a supervisor you can also manage the photo gallery (remove photos or avatars) to make sure your school is presented in the way you want. Additionally, you automatically become a moderator of your school’s forum.

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Q: How can I become my school’s supervisor?

When you display your school’s profile you are given an option to “Register supervisor account” located just below the school’s dashboard. You have to click this button and fill in the form with your details.
To prevent unauthorized people from placing unwanted information about schools you have to be associated with the school to become its supervisor. Hence we will verify your connection with the school.

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Q: How many schools and classes can a join?

You can join as many schools and classes as you want.

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Q: I found my school but its address is not correct. How can I correct it?

We are sorry if our data is not entirely accurate. Please send us an email with the proper address at support@schooly.co.uk and we will correct it quickly.

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Q: Who can add photos to school’s gallery?

Everyone who joined a particular school can add photos to its gallery. The school gallery can store a maximum of 100 photos. However, you have to be a supervisor to be able to remove the photos.

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4. Profile

Q: What is dashboard?

Dashboard is your control panel. It gives you an overview on your or your friends’ activities and is the place the place from which you can quickly navigate to all other areas.

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Q: What is avatar and how to change it?

Avatar is the main photo that is used to represent your profile. It can but does not have to be one of the photos you keep in your gallery.
To change your avatar simply click on the button “Change avatar” below your photo in the dashboard and choose one of the photos you store on your computer.

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Q: Who are the “People you may know” visible in the dashboard?

“People you may know” are friends of your friends. These are people who are not linked with you on Schooly but you might have met them earlier through your friends.

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Q: Why are there many tabs next to Activities (i.e. all, comments, photos, schools, friends)?

The tabs can be used to simplify the way information about you and your friends are displayed. By clicking on each of them you can display only the activities from a particular area. For example, if you click on the tab “schools” you will be given only the information about what happened to your schools.

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Q: How can I post a comment on my friends?

Simply click on the icon representing your friend to display his/her profile. The middle section of the screen is where you can write comments. Once you are happy with the comment click on the button “Add” and your comment will be posted.

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Q: How can I post a comment on my friend’s photo?

Display your friend’s profile and click on their photos (link on the left hand side of the screen). Once all photos are displayed simply click on one of them. At the bottom of this photo you will find a section called “Add comment” and this is the place where you can type something. Once complete, click on the button “Add” and your comment will be posted.

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Q: I see a friend on the map. Can I display the map with all my friends at the same time?

Yes. First choose the option “Friends” from your dashboard to display all of them. Above their avatars you will see a button called “Show friends on a map”. Once you click on it all your friends will be displayed on the same map. In the same way you can also display friends of your friends.

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Q: How can I invite someone to join my friends list?

First you have to find the person you want to become friends with. You can either spot the person in the same school/class or they can already be on your friends’ list. Alternatively you can search for your friends using “Search” option from the main toolbar.
Once you find the person click on their avatar to display the profile. When you click the button “Invite” below their avatar the invitation will be sent to the chosen person. You will become friends when your invitation is accepted.

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Q: What is a Blacklist?

Blacklist is a mechanism allowing you to stop certain people from seeing your profile. Regardless of your privacy settings some people will not be able to display your profile if you decide to add them to the blacklist. In order to do it simply display someone’s profile and choose the option “Add to blacklist” under this person’s avatar.

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5. Photos

Q: How do I add photos to my gallery?

Choose option “Photos” from your dashboard. Click on the button “Add photo” on the right hand side of the screen. Browse your files to find the right photo, add a description and finally click on button “Add photo”. You can add up to 100 photos to your gallery.

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Q: How do I remove photos from my gallery?

Choose option “Photos” from your dashboard. Click on the photo you want to remove. Then click on the button “Delete photo” on the right hand side of your photo. This photo will be removed from your gallery and our servers.

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Q: What photo formats do you accept?

We accept the following formats: JPG, GIF or PNG.

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Q: What are size restrictions for the photos?

The maximum size of one photo is 512 kB. We can extend this in the future but at the moment you need to re-size your photos if they exceed this limit. Shrinking the size of your photos will help you to upload them much faster.

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Q: How can I check if my photos are too big?

It is a good idea to check the size of your photos before you decide to add them to your gallery. Simply right-click on the photo and choose option “Properties” (in Windows) or “Get info” (in Mac OS). The size of your photo should be displayed amongst some other attributes of the photo.

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Q: My photos are too big. How do I re-size them?

There are many ways to re-size the photos. If you use Windows, the easiest way to make your photos smaller is to use Paint.
Open the photo in Paint and simply save a copy of it. In most cases the copy of your photo will already be small enough to add it to your gallery.
Alternatively, you can use some third party software having an adjustable compression level. We recommend a free of charge program called IrfanView, available at www.irfanview.com.

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6. Mailbox

Q: How do I send messages to my friends?

When you display your friend’s profile you can see a link “Send a message to …” below his/her avatar. Click on this link and you will be redirected to the screen where you can write messages.
Alternatively, you can click on the button “Mailbox” on the main toolbar and choose option “Compose new message” on the right hand side of the screen.
When you add a subject and finish writing the message simply click on “Send” and your message will automatically be delivered to the recipient(s).

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Q: Can I send a message to many friends at the same time?

Yes. Simply put more names in the section “To:” of your message.

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Q: Can I send a message to any Schooly user?

It depends on the privacy settings of the person you want to send your message to. Anyone can choose to receive messages from either any person or school/class friends or friends only. You will always be able to send messages to your friends but not necessarily to others who may have restricted their privacy settings.

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Q: I accidentally deleted a message in my Inbox. Can I restore it?

Yes. Deleted messages are initially moved to Trash folder. You can open this folder, select the message and click on the option “Restore” to move this message back to your Inbox.

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7. Forum

Q: How is the forum organised?

The forum is grouped into categories which represent the main areas of interest. The categories cannot be changed by the users.
Each category may contain numerous forums. Although some forums have already been created by administrators anyone can create new forums in the appropriate categories.
Each forum is full of topics which refer to even more specific areas of interest. Anyone can create new topics in any forum.

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Q: Who maintains the forums?

The forums are maintained by moderators. You automatically become a moderator when you create a forum. Please note all topics within a certain forum can also be maintained by the moderator of this forum.

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Q: What are the special privileges of the moderators?

The moderators can maintain their forums and all topics within these forums as well as close and open any topics they have a right to moderate. They can also nominate other users to act as the moderators of their forums. In addition, the moderators can change the name of their forums and all topics within these forums.

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Q: Who can moderate school forums?

School forums can only be moderated by the supervisors of the schools and the users they nominate.

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Q: Who can moderate class forums?

The person who created the class automatically gets moderator status for the forum of this class.

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Q: I do not want to be a moderator of my forum anymore. What should I do?

Once you display your forum you can choose the option “Resign from being a moderator”. If you were the only moderator of your forum you will have to pass the moderator’s privileges onto someone else first.

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Q: What it means to open or close a topic?

At any time you can close the topics you started. Simply click on the button “Close topic” at the bottom of the thread. If you decide to do it, nobody else will be able to write in this topic anymore.
Analogically, you can open an already closed topic if you make a decision to allow users to write in this topic again.
Occasionally administrators may remove the topics which were kept close for a longer period of time.

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Q: Can I restrict access to my topics?

Yes but it applies only to the topics created in the class forum. When creating a new topic simply tick the box saying “Private forum” and only your class mates will have access to this topic. Topics from the general forums cannot be restricted.

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